vendredi 26 avril 2019
writing exercise
You have bought a DVD player at ElectronicsWorld.
The sound doesn't work.
Write a mail of complaint to the company.
The sound doesn't work.
Write a mail of complaint to the company.
Unit 6 : introduction
At the end of this unit, you will be able to understand and give information about
- Interacting in a shop
- Different kinds of shops
- Complaints about a purchase
- Your shopping experience and behaviour
- Ads and marketing techniques in shops
You will also be able to …
- Identify the tone of written comments
- Make logical guesses
- Understand the speaker’s intention
- Ask polite questions
- Be assertive
- Use polite phrases in formal emails and letters
Language you will practise:
Vocabulary:
· Money, buying, selling
· Things and people in a shop
Grammar:
· Possibility and impossibility: modal auxiliaries
· Indirect questions
lundi 15 avril 2019
listening : how to complain in a shop
Watch and make notes in French
to refund : rembourser
a hole : un trou
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